Frequently Asked Questions

No. You can check out as a guest. An account is optional, but it lets you see past orders and track them in one place under My account.

We accept credit and debit cards, processed securely by Stripe. Your card details go straight to Stripe and are never stored on our website. Payment is taken when you place the order.

All prices, shipping fees and refunds are in US dollars. Your bank may add its own conversion fee if your card is in another currency.

No. Every order is paid online by card at checkout.

Yes, as long as DHL has not collected the parcel yet. Message us with your order number as soon as you can.

Orders are sent from the UAE with DHL to the USA, UK, Canada, Australia, Austria and the rest of Europe. If your country is not on that list, ask us before you order.

A flat $35 on orders up to $99. Orders above $99 ship free. The price is the same in every country we serve.

DHL delivers in 3 to 5 working days from collection. Weekends and public holidays are not counted, and customs checks can occasionally add time.

Yes. As soon as DHL collects your parcel, we email you a tracking number and link.

Possibly. Customs charges depend on your country and the value of your order. They are set by the authorities, are not included in our prices and are paid to DHL or your customs office. A quick look at your country’s cosmetics import rules before ordering avoids surprises.

Check the tracking link first. If the status has not changed for several days, send us your order number and we will follow it up with DHL.

Unopened, unused products in their original packaging can be returned within 7 days of delivery. Opened or used skincare cannot be returned for hygiene reasons. Full conditions are in our Returns, Refunds and Exchanges page.

Contact us within 12 hours of delivery with your order number and photos or a short video. We will send a free replacement or a full refund, and we pay the shipping.

Approved refunds go back to your original payment method within 7 to 10 working days. Your bank may need a few more days to show them.

No. They are cosmetics. They are designed to improve how skin looks and feels, not to diagnose, treat or cure a skin condition. If you have a condition such as eczema or persistent acne, speak to a doctor or dermatologist.

No. We are a skincare brand and retailer, and we would rather say so plainly. What we can do is explain every product clearly, list its ingredients on the product page and give honest advice about what it can and cannot do.

Choose the Dark Spot Correcting Serum for marks and uneven tone, or the Double Vitamin C Serum for dull, tired-looking skin. Our face serums page compares them side by side.

Yes, with any new skincare. Apply a small amount to your inner arm or behind your ear, wait 24 hours, and stop if you notice redness, itching or stinging.

Skin changes slowly. Hydration and comfort can feel better within days, but tone and dark marks usually need several weeks of daily use, plus sunscreen every morning.

Please check with your doctor first, and show them the full ingredient list from the product page.

We only ask for what we need to deliver your order, and card payments are handled by Stripe. You can read how we use your data in our Privacy Policy.

Yes, on the product page of anything you have bought. We publish honest reviews, good and bad, and only remove ones that are abusive or misleading.