We’ve answered the most common questions about orders, shipping, returns, and our skincare products. If you need further assistance, feel free to contact us.
Orders & Payments H2
Do I need an account to place an order? H3
No. You may place an order as a guest or create an account for faster checkout and order tracking.
What payment methods do you accept? H3
We securely accept payments through:
Stripe
PayPal
All payments must be successfully completed before orders are processed or shipped.
Can I change or cancel my order? H3
Yes, but only within 12 hours of placing the order and before the order is shipped.
Once an order has been dispatched from the UAE, it cannot be modified or canceled.
Shipping & Delivery H2
Where do you ship from? H3
All orders are shipped from the United Arab Emirates (UAE).
Do you ship internationally? H3
Yes, we ship worldwide, including:
USA
UK
EU
UAE
Korea
India
Other international destinations
Which courier do you use? H3
We use DHL as our trusted international courier partner to ensure fast and reliable delivery.
How long does delivery take? H3
Estimated delivery time is:
5–7 working days after dispatch
Delivery times are estimates only and may vary due to customs processing or courier delays.
Will I receive tracking information? H3
Yes. Once your order is shipped, you will receive a shipping confirmation email with a DHL tracking number.
Who pays customs duties, VAT, or import taxes? H3
For international orders:
Customers are responsible for paying VAT, customs duties, import taxes, or tariffs.
These charges are set by local authorities and are not included in product or shipping prices.
Muna Belleza does not reimburse or refund customs charges.
Returns & Refunds H2
What is your return policy? H3
We accept return requests within 7 days of delivery only for unopened and unused products in original packaging.
For hygiene and safety reasons, opened or used skincare products cannot be returned.
Can I return an international order after delivery? H3
No.
Once an international order has been shipped from the UAE and delivered to the destination country, returns or refunds are not allowed for change‑of‑mind reasons.
What if my product arrives damaged or incorrect? H3
If you receive a damaged or incorrect item, please contact us within 12 hours of delivery with photos or video proof.
Once verified, we will arrange a replacement or refund at no extra cost.
Skincare & Product Use H2
Are your products medical or prescription‑based? H3
No.
All Muna Belleza products are cosmetic skincare products only and are not medical products.
They are not intended to diagnose, treat, cure, or prevent any disease.
Are your products dermatologist recommended? H3
Some products may be described as dermatologist‑recommended, meaning they are developed or reviewed with skincare professionals.
This does not mean they provide medical treatment or replace professional medical advice.
Should I perform a patch test? H3
Yes. We highly recommend performing a patch test before full application, especially if you have sensitive skin.
Discontinue use immediately if irritation occurs.
Can results vary from person to person? H3
Yes. Skincare results may vary based on:
Skin type
Skin condition
Product usage
Lifestyle factors
Accounts & Reviews H2
Is my account information secure? H3
Yes. However, you are responsible for maintaining the confidentiality of your login details and account activity.
Can I leave a product review? H3
Yes. Customers are welcome to submit reviews.
Muna Belleza reserves the right to remove reviews that are misleading, offensive, or inappropriate.
Need More Help? H2
If you have not found the answer you’re looking for, please contact us:
Our support team will be happy to assist you.