Shipping & Delivery Policy
At Muna Belleza FZ‑LLC, we are pleased to offer international shipping from the United Arab Emirates (UAE) to customers worldwide. Please review the information below to understand our shipping process, delivery timelines, pricing, and responsibilities.
Free Worldwide Shipping
Enjoy free worldwide shipping on all orders over $59 at Muna Belleza. We deliver safely and quickly to the USA, UK, Australia, China, India, and countries worldwide using DHL World, a trusted and secure courier service.
Orders below $59 are shipped with a $19 delivery charge. Your skincare essentials are delivered within 3–5 working days, anywhere in the world, with speed and reliability you can trust.
Shipping Origin
All orders are processed and shipped from the United Arab Emirates (UAE).
Shipping Destinations
We partner with DHL to deliver to over 220 countries and territories worldwide, including the USA, UK, Italy, France, Australia, Canada, and many more. With DHL’s trusted global network, Muna Belleza ensures safe, reliable, and international delivery across the world.
Shipping Carrier
We use DHL as our trusted international courier partner for all international shipments.
DHL ensures reliable delivery, real-time tracking, and international shipping compliance.
Order Processing Time
Orders are processed after payment confirmation.
- Processing typically begins within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
Estimated delivery times are as follows:
- International Orders Worldwide: 3–5 working days after dispatch via DHL.
Please note: Delivery times are estimates only and may vary due to customs procedures, destination country regulations, weather conditions, or courier delays.
Shipping Costs
Shipping charges are calculated and displayed at checkout.
- Free shipping may be available on selected orders or promotions, as advertised on our website.
- Shipping fees do not include customs duties, VAT, or import taxes.
Customs, VAT, Import Duties & Taxes
For all international orders:
- VAT, customs duties, import taxes, tariffs, or clearance fees are the responsibility of the customer.
- These charges are determined by local customs authorities and are not included in product prices or shipping fees.
- Muna Belleza FZ‑LLC does not cover, reimburse, or refund any customs or import charges.
- Delays caused by customs clearance are beyond our control and are not grounds for order cancellation or refund.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
The email will include tracking information provided by DHL so you can monitor your delivery.
Failed Delivery or Incorrect Address
Customers are responsible for providing accurate and complete shipping information.
If an incorrect or incomplete address is provided, or DHL is unable to deliver the package, the customer bears full responsibility.
- Additional re-shipping costs may apply.
- Orders returned due to failed delivery or incorrect address are not refundable.
Delivery Delays
Muna Belleza FZ‑LLC is not responsible for delays caused by:
- Customs inspections or clearance
- Courier delays
- Weather conditions
- Local regulations or force majeure events
Delivery timelines provided are estimates and not guaranteed.
Shipping-Related Questions
For any shipping or delivery inquiries, please contact us at:
Please include your order number for faster assistance.