Terms and Conditions

These terms are the agreement between you and Muna Belleza when you use munabelleza.com or buy from us. By placing an order you accept them, so please read them first. They cover orders delivered worldwide.

Who we are

Muna Belleza is an online skincare store operated by Muna Belleza FZ-LLC in the United Arab Emirates. You can contact us through the contact page.

Who can order

You must be at least 18 years old and able to enter into a binding contract. We deliver to the countries listed on our shipping page. You are responsible for checking that the products you order may be imported into your country.

Products and prices

All prices are in US dollars (USD).
We work hard to keep descriptions, ingredients, images and prices accurate. Packaging can change between batches, and product photos are for illustration.
If we find an error in a price or description after you order, we will contact you and let you confirm or cancel with a full refund.
Prices do not include import duties, customs fees or local taxes that your country may charge on delivery.

Placing an order and payment

Your order is an offer to buy. The contract starts when we confirm it by email. We may refuse or cancel an order, with a full refund, if a product is out of stock, a price was clearly wrong or we suspect fraud. Payment is taken by card through Stripe when you place the order.

Delivery

We deliver with DHL in 3 to 5 working days. Shipping is a flat $35 for orders up to $99 and free for orders above $99. Delivery times are estimates and can be affected by customs, public holidays and carrier delays. Details are on our Shipping and Delivery page. Risk of loss passes to you when the parcel is delivered to the address you gave us.

Customs, duties and taxes

You are responsible for any import duties, customs fees or local taxes charged in your country. If a parcel is refused or not collected because charges are unpaid, we may not be able to refund the original shipping cost.

Returns, refunds and cancellations

Our Returns, Refunds and Exchanges page forms part of these terms. You can cancel an order before DHL collects it.

Your account

If you create an account, keep your password private. You are responsible for activity on it, and you should tell us at once if you think someone else has used it.

Reviews and content you send us

If you post a review or send us content, you confirm it is honest and yours to share. You give us permission to publish it on our website. We may remove content that is abusive, misleading or unlawful.

Intellectual property

The text, images, logos and design on this website belong to Muna Belleza or its licensors. Please do not copy or reuse them without our written permission.

Links to other websites

We may link to other sites for your convenience. We do not control them and are not responsible for their content.

Limitation of liability

Nothing in these terms limits any rights you have as a consumer under the law of your country that cannot be excluded. Beyond that, as far as the law allows, we are not liable for loss caused by using a product other than as directed, by an individual reaction to a listed ingredient, or by delays outside our control.

Governing law

These terms are governed by the laws of the United Arab Emirates, and disputes will be handled by the courts of the UAE, without affecting any mandatory consumer rights you have where you live.

Changes to these terms

We may update these terms. The version on this page when you order applies to your order.